Owen Reed is looking to recruit a dedicated Facilities Helpdesk Assistant to join a top law firm in London.

The Facilities Helpdesk Assistant is responsible for front of house, meeting room, facilities, and office services. Providing an efficient, client focused and professional service to partners, staff and clients.|

JOB RESPONSIBILITIES
This list is not exhaustive and may be supplemented and changed as necessary.

FACILITIES HELPDESK – PRIMARY
•Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner, logging all requests into ServiceNow software.
•Monitor each request to ensure timely completion, communicate with maintenance teams and end user to ensure they are aware of their request status. Close each request on completion.
•Arrange contractor access to the building, obtain required information and communicate appropriately.
•Supporting the Facilities Supervisor as and when required regarding vendor management and soft services support.
•Assist with departmental administration - Proactively note, record and action issues as they arise connected with Facilities operations and invoice processing.
•Communicate effectively with other departments, such as catering, IT, AV, etc.
•Be aware of basic procedures, main contractors/suppliers, and all external key contacts.

GUEST SERVICES – SECONADARY
•Manage conference space bookings in EMS to ensure maximum meeting room utilization and check that all the required information, including services, has been provided to ensure all client requirements are met.
•Register visitor names into the Building Visitor Management system.
•Report technical issues and liaise with appropriate person or department for technical assistance.
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At the end of each shift, provide a handover to relevant teams. Where needed highlighting important events, unusual requests, and tight turnarounds.
•Allow access to floors via Intercom after confirming caller identity.

QUALIFICATIONS
Education, Work Experience, Skills
•Exceptional customer service orientation.
•Excellent telephone etiquette.
•Excellent verbal and communication skills.
•Reliability, commitment and punctuality.
•Maintain flexibility with work assignments and schedule.
•Ability to handle multiple priorities, meet deadlines and work well under pressure.
•Ability to communicate and work effectively with clients and all levels of employees.
•Professional attire and demeanour.
•Ability to maintain confidentiality.
•Ability to work as part of the support services network.

Technologies/Software
•Online room booking system experience - EMS
•ServiceNow – Service management applications experience
Tools and Equipment
•Standard office equipment to be used (phones, PC, laptop, intercom).