The department

• Able to update clients and agents regularly and provide email and phone cover when team leader is not available
• Drafting contract packs and ad hoc letters
• Preparing files for completion and attending to post-completion matters through to file closure
• Able to show initiative when responding to queries and actively try to seek solutions to problems
• Supporting and building working relationships with the team leader and wider team members
• Effectively liaising with staff from other departments and external contacts as required
• Accurately maintaining and updating client and other relevant contact details on the firm’s database
• Processing all forms including client questionnaires, money laundering form
• Assisting in maintaining compliant and accurate file management and office systems
• Proof reading all work, checking for spelling and grammar
• Preparing report bundles both electronically and manually
• Preparing completion statements and accounts forms
• Scheduling and managing deeds to ensure records are kept up to date
• Immediately clarifying instructions from fee earners should they be unclear or if deadlines are not made explicit

Skills required:

• Positive and professional approach

• Able to communicate with a wide variety of different people from first time buyers to multi-million pound investor clients, buying and selling agents and mortgage brokers

• Attention to detail

• Strong organisational skills

• Work efficiently and effectively under pressure and to deadlines

• Self-motivated and reliable with an ability to use own initiative

• Positive and professional approach

• 25 days holiday (FTE) plus Bank Holidays (rising with service up to a maximum of 30 days).
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

The firm is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

The firm is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.